How long should I expect to wait after a quote request?

One of our managers will contact you within 2hrs of your quote request. Please be sure to include an e-mail or telephone number.

 

What is your turnaround time for transcription?

Just tell us when you need it. Stelamatrix is committed to delivering your project in the time requested. We will work 24/7 to fulfill your needs.

 

How do you ensure quality of transcription submissions?

Stelamatrix hires the best-in-class transcription staff. Our employees are all excellent English speakers, college educated and key stroke tested.  The average typing scores are 85-90wpm with an error rate of 99.9%. We have an American managerial team in the Nairobi Call center where a strict quality control process improvement program has been exercised for the past 2 years.

 

What is Outsourcing?

The transfer of business functions to an external service provider.

What functions can be outsourced?

Some of the functions companies can outsource are payroll, billing, customer service, transcription, ecommerce processing, data entry, telemarketing, web content or design, Hosting, article writing and more.

 

What are the critical success factors of outsourcing?

1. Clear communication to all company employees

2. Establishing  a comprehensive transition plan

3. Upper management full support of the outsourcing organization

 

How can I benefit from outsourcing?  

 

Cost Reduction

Typically, the lowering of overall cost of service to the company is realized. Stelamatrix can reduce your costs by 30-45% depending on how much is outsourced. Lower labor cost economies through off shoring to Kenya is generated by the wage gap between industrialized and developing nations.

 

Efficiency

Kenya is eight hours ahead of the United States and three hours ahead of UK, therefore, increased turn-around-time is realized. Typically, you can submit your work to us on one afternoon and you will find the finished product waiting for you in the morning.

 

Knowledge and Improved Quality

By outsourcing you will gain the opportunity to achieve a step change in quality through contracting out the service with a new and Service Level Agreement. Your company also gains access to operational best practices that would be too time consuming to develop in house and inherits a larger talent pool with sustainable source of skills.